FAQs

FAQ

WHAT IS DOCNOW?
DocNow is a mobile appointment booking platform with Telehealth features designed to generate revenue for healthcare practitioners.

We seamlessly manage your appointments, backfill cancellations, promote your practice and expand your patient footprint.

Healthcare providers can list their practices and book in-person appointments on our free trial for 30 days, gaining access to search engine marketing, HD+ quality Telehealth appointments and our AI-driven Wait List to backfill cancelled appointments in real-time.


Unlike other booking apps that charge physicians for each in-person booking, DocNow has no booking fees - EVER. They’re your patients, why should you have to pay for them?
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HOW DOES DOCNOW HELP GROW MY PRACTICE?

DocNow’s search engine marketing and Telehealth features generate revenue and increase patient satisfaction so you can focus on what you do best: delivering​ quality care and patient outcomes. 

DocNow features: 

Healthcare practitioners can list their practices and book in-person appointments for free for 30 days, giving you a chance to try our service.

  

  Built-in search engine optimization

• Secure Telehealth  that expands your footprint 

• Proactive social media marketing

  Verified patient reviews

  One-click availability to manage appointments

  Wait-List feature fills open slots in real-time

  Doctor Dashboard performance data

  Patient Insights to improve interactions

  Service both in-network and out of network patients

WHO DOES DOCNOW SERVE?

DocNow is an online booking platform designed for all healthcare practitioners, from primary and specialty care physicians to dentists, physiologists, psychologists, acupuncturists and veterinarians.

List your practice today!

HOW DOES IT WORK?
•  Practitioners create a profile on DocNow Online detailing their specialities, location, in-network providers and availability for in-person and/or Telehealth appointments.
•  DocNow’s search engine marketing promotes premium members’ practices to patients seeking your services.
•  Patients search for practitioners by name, location, availability, appointment type, in-or-out-of network or by their symptoms, and can instantly book appointments on the DocNow app.

HOW DOES THE TELEHEALTH FEATURE WORK?

DocNow’s Telehealth feature delivers the highest-quality HIPPA compliant HD+ video appointments, which is included in your premium membership. There is however a nominal charge for each Telehealth call.

 

Telehealth offers: 


• Unlimited video consultations

• HIPPA-secured technology

• Exceptional HD+ video quality

• No set-up fees or hidden costs

• Patient billing and payment processing

• Practitioner marketing and promotion

• Generate revenue and expand your patient footprint

 

HOW DOES THE WAIT LIST FEATURE WORK?

DocNow’s Wait ​List feature, which is included in your premium membership, offers cancelled appointments to patients in real-time, allowing them to see physicians faster while instantly backfilling your open slots. Key benefits include:

 

• Minimizing short notice cancellations

• Improving staff productivity through automation

• Full integration with EHR/EMR

• Improved patient experiences through automated booking

 

DOES DOCNOW WORK WITH MY EXISTING EHR/EMR?

For practitioners who select our premium membership, patients can instantly schedule appointments - whether in-person or Telehealth - using our electronic calendar that seamlessly plugs into your existing system. As DocNow does not charge for each in-person appointment, you have the flexibility to offer our mobile platform to your existing patients.

CAN I SEE PATIENTS WITH OR WITHOUT INSURANCE THROUGH DOCNOW?

Yes. Practitioners can use DocNow to book appointments with patient who are insured, uninsured or underinsured. 

HOW/WHY DID DOCNOW START? WHO IS BEHIND IT?

DocNow was created by physician, marketing and technology experts who wanted to create a booking option that helps all practitioners grow, promote and optimize their practices without any booking fees or hidden costs. 

WHEN WAS THE COMPANY FOUNDED?

Q4 2019

HOW ARE PHYSICIAN REVIEWS GENERATED?

After each appointment, DocNow sends patients an in-app prompt asking them to leave reviews of their experience. This ensures the authenticity and the reviews help patients select the right doctor for their specific needs. Reviews can also improve and maintain your practice’s online visibility and reputation.

HOW DO YOU PROTECT THE DATA PRIVACY OF PHYSICIANS?

We do not sell your data to anyone. You can learn more about our privacy policy here.

HOW LONG IS PATIENT INFORMATION STORED ON THE DOCNOW PLATFORM?

Patient information is held for three hours, enabling practitioners time to update their medical records. All patient information is deleted after three hours and calls are not recorded. 

HOW DOES PHYSICIAN SEARCH RANKINGS WORK?

Practitioners are listed in search results based on matching the patient’s search criteria, including name, location, date of availability and/or symptoms and speciality.